Overview: Affirm Checkout Process
This guide provides an overview of Affirm's checkout flow for merchants and customers. We also detail the user journey for customers in the US and Canada.
Overview
Affirm's checkout process initiates once a customer chooses Affirm as their payment method at checkout. Please refer to the diagram below for a detailed overview of how the Affirm checkout flow operates.
This graphic highlights the key points of the Affirm checkout flow.
Customer Checkout Experience
The checkout process typically consists of three steps for returning customers and four for new ones who need to create an account. The following tabs detail the user journey for each of these steps for customer in the United States (US) and Canada (CA).
Customer UX (US)
Customer checkout flow overview
- Customer initiates checkout
- Customer selects Affirm at checkout on the merchant site.
- Their redirected to an Affirm modal or pop-up.
- Enters their phone number to receive a text with a pin to create or sign in to their account.
Customer account creation and PII
PII collected by Affirm
- First and last name
- Phone number
- Email address
- Last 4 digits of SSN
- Date of birth
The account creation process includes the following:
- Customer enters the following PII to create their account:
- First and last name
- Phone number
- Email Address
- Enters the the following to check their eligibility for an Affirm loan:
- Last 4 digits of SSN
- Date of birth
- Receives confirmation screen.
Customer reviews loan terms
- Customer receives their loan terms and picks a payment plan.
- Confirms payment plan.
- Completes their purchase.
Affirm and order confirmation
- Customer receives a confirmation of their Affirm purchase.
- Receives an order confirmation screen for the order.
Customer UX (CA)
Customer checkout flow overview
- Customer initiates checkout
- Customer selects Affirm at checkout on the merchant site.
- Their redirected to an Affirm modal or pop-up.
- Enters their phone number to receive a text with a pin to create or sign in to their account.
Customer account creation and PII
PII collected by Affirm
- First and last name
- Email address
- Date of birth
The account creation process includes the following:
- Customer enters the following PII to create their account:
- First and last name
- Email address
- Date of birth
- Receives confirmation screen.
Customer reviews loan terms
- Customer receives their loan terms and picks a payment plan.
- Confirms payment plan.
Affirm and order confirmation
- Customer receives a confirmation of their Affirm purchase.
- Receives an order confirmation screen for the order.
Updated 3 months ago