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Managing orders

Processing orders (capture, void, refund, and partial refund) can be done through your Affirm dashboard as outlined [here](🔗).

If you prefer, it's possible to update the process these orders through your OpenCart settings.

## Enablement

1\. In the OpenCart admin, got to **Extensions > Extensions**. 2\. Under **Choose Extension Type**, select** Payments** from the dropdown. 3\. Find the _Affirm_ payment method and click the **Edit** icon. 4\. Scroll down and click the checkbox next to **Order Status Update Settings** to review the following settings:

  • **Affirm Order Status Update:**  Set to **True** to allow OpenCart to make captures, voids and refunds on Affirm transactions.

  • **Refund Order Status:** Select the OpenCart order status to assign orders refunded through OpenCart.

  • **Void Order Status:** Select the OpenCart order status to assign orders voided through OpenCart.

5\. If _Transaction Method_ is set to _Authorize Only_, scroll up to _Capture Order Status_ to set select the OpenCart order status to assign orders manually captured through Open Cart.



## Process orders in versions 2.x and 3.x

Follow the steps below to process orders in your OpenCart settings for version 2.x and 3.x:

1\. In the OpenCart admin, go to **Sales > Orders**. 2\. Find the Affirm Order you would like to process and click the **View** icon. 3\. Scroll down to **Order History** and select the **Affirm** tab. 4\. The following Affirm order management functions are available

  • **VOID** - Void an order that hasn't been captured yet

  • **CAPTURE** - Capture an order (if Transaction Method is set to Authorize Only)

  • **UPDATE** - To update Affirm order shipping details

  • **REFUND** - Enter the dollar amount to refund. For a complete refund, enter the total in the "Total Amount"

  • **CLEAR** - to clear any changes made in these settings

  • **READ** - to refresh any changes made in these settings

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## Process orders in versions 1.x

Follow the steps below to process orders in your OpenCart settings for version 1.x:

1\. In the OpenCart admin, go to **Sales > Orders**. 2\. Find the Affirm Order you would like to process and click **View**. 3\. Click **Payment Details**. 4\. The following Affirm order management functions are available

  • **VOID **- Void an order that hasn't been captured yet

  • **CAPTURE** - Capture an order (if Transaction Method is set to "Authorize Only")

  • **UPDATE** - To update Affirm order shipping details

  • **REFUND** - Enter the dollar amount to refund. For a complete refund, enter the total in the "Total Amount"

  • **CLEAR** - to clear any changes made in these settings

  • **READ** - to refresh any changes made in these settings

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