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## Overview

When a customer completes a checkout with Affirm as the payment method, Affirm authorizes a charge for the amount of the order. The charge enters a pending state on the customer's Affirm account. Authorized charges expire if you do not capture them before the capture deadline, which is a period specified in your partnership agreement with Affirm. If you did not define your authorization timing requirements because of inventory, pre-orders, or shipping time in your onboarding form, please contact your Client Success Manager.

After Affirm authorizes a charge, you can perform the following actions on it in Magento:

  • [Capture](🔗)

  • [Void](🔗)

  • [Refund](🔗)

  • [Partial Refund](🔗)

## Capture

Capturing a charge does the following:

  • Charges the authorized amount to the customer's Affirm account

  • Begins the customer's billing cycle

  • Triggers the transfer process of funds from Affirm to the merchant

Merchants typically capture a charge after fulfilling the order. We recommend auto-capturing if you usually fulfill orders within 5 business days so that the customer receives their purchase before their first bill.

You can [configure Magento to auto-capture](🔗) by setting Payment Action to Authorize and Capture.

**To capture an order:**

1\. In Magento, find the order. 2\. In the top-right, click **Invoice**.



1\. In the **Invoice Total** section, set **Amount** to **Capture Online**. 2\. Click **Submit Invoice**.



## Void

If you haven't yet captured a charge, you can cancel its authorization by voiding it. Voiding a charge is irreversible and Affirm is unable to reinstate those funds.

1\. In Magento, find the order. 2\. In the top-right, click **Void**.



3\. Click **OK**.



## Refund

If you've already captured a charge, you can reverse it and refund the amount to the customer's Affirm account. You can only process a refund within 120 days of capturing the charge. Refunding a charge is irreversible.

Remember to never make an offline refund.

1\. In Magento, find the order 2\. In the left navigation bar, click **Invoices** 3\. In the main window, click on the invoice row item



4\. In the top-right, click **Credit Memo**



5\. Click **Refund**



Do not click **Refund Offline**



## Partial refund

If you've already captured a charge, you can reverse part of the charge and refund the specified amount to the customer's Affirm account. You can only process a partial refund within 120 days of capturing the charge. Partially refunding a charge is irreversible.

Remember to never make an offline refund.

1\. In Magento, find the order. 2\. In the left navigation bar, click **Invoices**. 3\. In the main window, click on the invoice row item. 4\. In the top-right, click **Credit Memo**. 5\. In the **Qty to Refund** column, enter the values for the number of products included in the partial refund. 6\. Click **Update Qty's** if you edited the **Qty to Refund** column. 7\. Click Refund (note: do not click Refund Offline).



Do not click **Refund Offline**