ID of the merchant

ID of the dispute

ID of evidence file that was uploaded using a separate file upload API

Delivery service that shipped the physical product. If multiple carriers exist, separate them by commas.

Tracking number for physical product delivered to the customer. If multiple tracking numbers exist, separate them by commas.

Billing address of the customer

Name of the customer

Email of the customer

IP address used by the customer when making the purchase

Document or contract showing customer's signature

Additional communications with customer relevant to the dispute case, such as emails

Receipt sent to customer notifying them of the charge

Information about the product and how it was presented to customer at the time of purchase

Merchant's subscription cancellation policy, as shown to the customer

Explanation of how and when customer was shown merchant's cancellation policy prior to purchase

Justification for why customer's subscription was not canceled

Merchant's refund policy, as shown to the customer

Explanation of how and when customer was shown merchant's refund policy prior to purchase

Justification for why customer is not entitled to a refund

Charge ID for previous payment that appears to be a duplicate of the one disputed

Explanation of the difference between disputed payment and the prior one that appears to be a duplicate

Documentation for prior payment that can uniquely identify it, such as a separate receipt

Shipping label or receipt for the disputed payment

Address of location that the product was shipped to

Shipping date for the product, in ISO 8601 UTC format

Copy of service agreement for the disputed payment

Documentation showing proof that a service was provided on a given date

Evidence of access for digital products or services

Additional file deemed relevant by the merchant

Additional text deemed relevant by the merchant

Key used to serve subsequent retries of a request