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Merchant Help

 

Affirm Merchant Help

Processing Transactions in the Affirm Dashboard

Overview

When a customer completes a checkout with Affirm as the payment method, Affirm authorizes a charge for the amount of the order. After Affirm authorizes a charge, you can perform the following actions on it in the merchant dashboard:

Click here for more information about all the charge states. Note that when Affirm authorizes the charge, it enters a pending state in the customer’s Affirm account. Authorized charges expire if you do not capture them before the capture deadline, which is a period specified in your partnership agreement with Affirm. If you did not specify your authorization timing requirements because of inventory, pre-orders, or shipping time in your onboarding form, please contact us.

Note that when you void or refund a charge or allow an authorized charge to expire, it's irreversible. The funds from that charge are released and cannot be reinstated. To obtain those funds again, the customer will have to apply for and be approved for a new loan.

View charges

When you sign in to the dashboard, you’ll see the most recent charges. You can search for charges by entering the order ID, loan ID, status, amount, customer email, customer name, or customer phone number in the search bar. When you click on a charge row, you can view the following:

  • Date of charge confirmation
  • Affirm confirmation code
  • Customer name
  • Charge status
  • Total charge amount
  • Charge history
  • Shopping cart details
  • Billing and shipping addresses

Capture an authorized charge

Capturing a charge charges the authorized amount to the user’s Affirm account and begins the customer’s billing cycle. You must capture the charge before its expiration after which, the funds will expire, and you won’t be able to capture it. You can find a charge's expiration date by checking its details. The default expiration period is 30 days.

  1. On the left bar of the main page, click Charges
  2. Click on the charge row (the charge must be currently authorized)
  3. Click CAPTURE CHARGE
  4. Click CAPTURE CHARGE again to confirm

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Void an authorized charge 

If you have not yet captured a charge, you can cancel its authorization by voiding it. Voiding a charge is irreversible and Affirm is unable to reinstate those funds.

  1. On the left bar of the main page, click Charges
  2. Click on the charge row (the charge must be currently authorized)
  3. Click VOID CHARGE
  4. Click VOID CHARGE again to confirm

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Fully refund a charge

If you’ve already captured a charge, you can reverse it and refund the amount to the customer’s Affirm account. Refunds may not happen immediately so make sure you only process the refund once. You can’t refund a charge after 365 days. Check the Refundable Until line in a charge’s details to see the last refundable date. Refunding a charge is irreversible.

  1. On the left bar of the main page, click Charges
  2. Click on the charge row (the charge must be currently captured)
  3. Either leave the Refund Amount blank or enter the full amount of the refund
  4. Click REFUND CHARGE
  5. Click REFUND CHARGE again to confirm

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Partially refund a charge

If you’ve already captured a charge, you can reverse part of the charge and refund the specified amount to the customer’s Affirm account. Refunding a charge is irreversible.

  1. On the left bar of the main page, click Charges
  2. Click on the charge row (the charge must be currently captured)
  3. Enter the specified amount of the refund into Refund Amount
  4. Click REFUND CHARGE
  5. Click REFUND CHARGE again to confirm