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Merchant Help

 

Affirm Merchant Help

How does a Merchant Get Paid?

The timeline for receiving a deposit from Affirm in your bank account after capturing a charge is similar to a credit card payment timeline. Since Cross River Bank makes our loans, they disburse payment to your bank account. Cross River Bank only sends payment on business days when there is a positive settlement balance.

Timeline

The process runs according to Coordinated Universal Time (UTC). In the timeline below, we’ve included Pacific Daylight Time as an example of how the schedule converts to a U.S. timezone.

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  1. At the beginning of a day, at time 00:00 UTC, we calculate the sum of all the previous day’s charges (captures minus refunds) as the settlement total.
  2. If your total settlement balance is positive, then at time 00:30 UTC, we mark the settlement payment for disbursement.
  3. At time 21:30 UTC, Cross River Bank initiates an ACH transfer to your bank for the settlement amount.
  4. On the following day, by 03:00 UTC, we generate and deliver to you the settlement report that contains all of the charge actions (capture, refund, disputed, etc.).
  5. Within 1 to 3 business days of initiating the ACH payment, your bank will receive the ACH transfer by 21:30 UTC of that day.

Note that the settlement date in referenced your merchant dashboard is the date that Cross River Bank initiated the ACH transfer to your bank account. This date won't necessarily match the date that you receive funds in your bank account.

Click here for information on changing your merchant bank account.

Business days

Cross River Bank only sends payments on business days, Monday through Friday, except for the holidays noted below. All charges processed on Friday, Saturday, and Sunday are in the settlement payment disbursed on Monday. If Monday is a holiday, then charges processed on Friday, Saturday, Sunday, and Monday are in the settlement payment disbursed on Tuesday.

Holiday schedule

  2018 2019 2020 2021 2022
New Year's Day January 1 January 1 January 1 January 1 December 31, 2021*
Martin Luther King Jr.  Day January 15 January 21 January 20 January 18 January 17
Presidents' Day February 19 February 18 February 17 February 15 February 21
Memorial Day May 28 May 27 May 25 May 31 May 30
Independence Day July 4 July 4 July 3* July 5* July 4
Labor Day September 3 September 2 September 7 September 6 September 5
Columbus Day October 8 October 14 October 12 October 11 October 10
Veterans Day November 12 November 11 November 11 November 11 November 11
Thanksgiving November 22 November 28 November 26 November 25 November 24
Christmas December 25 December 25 December 25 December 24* December 26*

* The holiday falls on a weekend and is observed on the noted day.

Positive settlement balance

As mentioned above in the overall process, Charles River Bank sends payment only if your total settlement balance is positive. If your previous day’s charges totaled a net positive settlement but your overall balance is negative, due to a significant number refunds in the past, Charles River Bank will not send payment. Review the following table.

Example

Date Business Day? Daily Transaction Total Net Total Owed to Merchant Disbursement? Notes
Jan 3 Yes -$1,000 -$1,000 No No disbursement due to negative balance
Jan 4 Yes $200 -$800 No No disbursement due to negative balance
Jan 5 No $1,500 $700 No No disbursement due to non-business day
Jan 6 Yes $250 $950 Yes Disbursed net positive settlement amount ($950)