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Merchant Help

 

Affirm Merchant Help

Accessing the Dashboard

Before you can view your account on the merchant dashboard, Affirm must grant you access to the dashboard. To get started, the admin on your account can send a request to merchanthelp@affirm.com with the names and email addresses of the users that need access. If you do not know who the admin is our merchant help team can tell you who is the designated contact on your account. An Affirm team member will notify you when the request has been approved, generally within 1 business day.

You need a Google account!

Please note that even if an email address is approved it must be linked to a Google account. Affirm uses security technology supported by Goolge to provide secure access to the merchant dashboard. If your email address is not already a gmail or Google Apps work domain address, simply link your account to a Google account by going to https://accounts.google.com/signupwithoutgmail.

Logging into the Dashboard

If you are accessing the dashboard for normal daily use, go to affirm.com/dashboard. You will be prompted to enter your approved email address and the password to the Google account it is associated with.

 

If you have 2-factor authentication enabled for your Google account, you will receive an SMS to the mobile number listed on your account.

 

 

If your email does not meet these two criteria, an email address that has been approved by Affirm and linked to a Google account, you will get the following error message:

 

Please check that both criteria have been met for you email address and that you are logging in at affirm.com/dashboard. If you continue to receive this error, please contact merchant help.

You may be asked for Offline access. Select accept. 

If you are successful, you will see the Affirm Dashboard

 

To log out of the dashboard, go to the menu in the lower left hand corner and select the “Log out” button.

For Integrating Merchants

If you are having trouble logging into the dashboard after you have been granted access, it may be because the merchant account has not yet gone live and is still in the integration phase. You can verify this by logging into sandbox.affirm.com/dashboard. If you can login here, but not affirm.com/dashboard also called the production environment, then your account is not yet live. You can contact merchanthelp@affirm.com for more information.

The production environment does not get enabled until your account is ready to go live with Affirm.If you are using the sandbox environment and it is connected to the live site for testing, please ensure that orders do not get processed in the site’s online order management system.