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Merchant Help

 

Affirm Merchant Help

Accessing the Dashboard

To access your merchant dashboard, you’ll need to create an account and then sign in to it. The merchant dashboard is available in the sandbox environment and the live environment. The sandbox environment is for development and testing. Affirm activates the live environment after testing is complete.

Create your account

Either Affirm (typically the Client Success Manager) or whoever is administering Affirm at your company, via the settings page, can grant you access to the merchant dashboard. After giving you access, you’ll receive an email invitation.

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In the email, click ACCESS DASHBOARD.

Create your account either using Google or using your work email and password. For both cases, you must use the email associated with Affirm access. If your organization requires two-factor authentication, you must create an account using Google. If you want to use Google, but your work email doesn’t use it, then click here to connect your work email to Google.

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To create an account using Google:

  1. Click Sign in with Google
  2. Select your work Google account

To create an account with your email:

  1. Enter your email address
  2. Enter a password that is at least 8 characters long
  3. Confirm your password
  4. Click Create account

Sign in to your account

Sign in to the merchant dashboard at

If you created your account using Google, then click Sign in with Google otherwise enter your email and password and click Sign In.

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If you forget your password, click Forgot password? and complete the password recovery process.

Troubleshooting

The email address is not linked the Affirm Dashboard

This email address does not yet have access. Ensure you're using the correct address and contact either your company’s admin or your Affirm Customer Success Manager.

ACCESS DENIED

Your Google account does not yet have access. Ensure you're using the correct account and that you’re using the primary email address as you can't use an email alias to sign in. For example, if your primary account is john.doe@company.com and your alias is john@company.com, you must use john.doe@company.com. If you're still having issues, contact either your company’s admin or your Affirm Customer Success Manager.

Live environment dashboard not available

If you’re having trouble accessing your live environment dashboard, it may because you’re still in the integration phase and Affirm has not activated it yet. If you are using the sandbox environment connected to your production site for testing, please ensure that you don’t process orders in your online order management system. Please contact us for more details.