Returns are subject to the merchant's return policy. Customers must contact the merchant to return their purchase(s). Affirm will only issue a refund if the merchant receives the customer’s returned items and processes the refund within 400 days from the date of purchase (although Merchant portal will read the date 120 days post capture). Affirm will credit any loan payments the customer has made, up to the refund amount, to the original form of payment within 3 to 10 business days of the refund. The refund does not include interest paid on the loan.
To refund a customer:
- Sign in to the Affirm dashboard
- On the left bar of the main page, click Charges
- Click on the charge row (the charge must be currently captured) or search for a charge based on the customer’s name, email address, or 8-digit loan confirmation number associated with the customer’s loan
- Either leave the Refund Amount blank or enter the full amount of the refund (enter an amount less than the total amount for a partial refund)
- Click REFUND CHARGE
- Click REFUND CHARGE again to confirm
If you issue a partial refund, Affirm will first credit the final monthly bill of a customer’s loan. If the refund amount is higher than the final monthly bill amount, Affirm will apply the remainder of the refund to the preceding month, and so on. All other payment amounts will not change from the original terms.
If you issue a full refund after a customer has submitted any payments, Affirm will only refund the paid principal. Affirm does not refund already paid interest because the customer still owes the interest that accrued during the time the money was borrowed.
Merchants that wish to honor the refund for the customer will need to settle with the customer directly.