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Affirm Merchant Help

Changing consumer account information

Customers may occasionally need to change information related to their accounts such as their mobile number or email address. Please direct the customer to contact so our Customer Care team can update their account. If their account information changes without notifying us, they won’t be able to apply for a new loan.

The only information that we can’t update is the customer’s Social Security number. If this information is incorrect, they won’t be able to update their account and will not be eligible for Affirm financing.

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