On some applications, Affirm may need additional information about a customer to decide on a loan application. If we can't verify a customer's identity based on the information provided, we may prompt them to provide additional personal information and ask for the following information:
- Home address
- Full social security number
- An email verification link
- Answers to identity verification questions
- A photo of their face and an unexpired U.S. government issued photo ID (includes driver's license, passport, resident permit, visa and national, consular and electoral IDs)
- Income verification
This step may include other checkout prompts including link a bank account or making a down payment. To link a bank account, they'll need to know their bank account login information. Affirm does not keep this login information. If we're unable to link a bank account for one of the following reasons, then the customer may need to provide another form of payment to complete their purchase.
- They don't use online banking
- Their bank is not listed
- The login information that does not match what their bank asks for
- We don't successfully link to their checking account
- They don't have an active checking account associated with the linked account
Linking a checking account does not authorize Affirm to debit the account. It only allows Affirm to determine the customer's ability to pay.
The standard checkout process includes the following steps:
Check that you've read the term and conditions and click CONFIRM LOAN. After confirming the loan, the customer returns to the merchant's site, where they see a confirmation number that verifies their transaction. The customer also receives an email and SMS confirmation from Affirm.
Updated over 1 year ago