Overview
This article is meant to give you and your team an overview of key points for getting started with Affirm. There are 3 main sections - each section is more relevant to either your Marketing Team, Operations, or Compliance Team. Affirm Basics is meant to be general knowledge for anybody interacting with Affirm.
To kickstart your integration with Affirm, checkout our development quickstart.
Merchant daily operations
Follow links for more details for managing your daily operations with Affirm:
| Tool | Description |
|---|---|
| Affirm Merchant Dashboard | The dashboard allows you to process transactions, view and schedule settlement details. Transactional Processing Capturing Refund / Partial Refund Depending on your integration, this is performed from your Order Management System or Affirm Merchant Dashboard |
| Merchant Payment, Settlement and Reconciliation | Managing settlement reports Getting Paid Updating bank information Dispute resolutions |
| Customer support | email [email protected] Phone support only offered to those with an active Affirm loan, they can login to their Affirm account and phone number will be on the top right |
Marketing
Follow the links below to learn more about Affirm's marketing resources:
| Category | Links |
|---|---|
| Monthly Payment Marketing | Add Affirm promotional messaging |
| Affirm logos | Branding assets |
| Approved messaging | [Approved Affirm Promotional Copy for Merchants (doc:approved-messaging) |
| Newsletter Launch Best Practices | Email marketing |
| Sample Education Pages | https://www.chucklevins.com/pages/affirm https://www.carid.com/help-center/affirm.html |
Compliance
We take marketing compliance very seriously. You must get approval from Affirm prior to launching marketing such as:
- Press releases, email newsletters, and launch emails
- Special promotions involving Affirm (such as 0% financing)
- Facebook, Twitter, Pinterest campaigns & updates
- Any other custom marketing
The compliance must be followed when marketing Affirm in order to adhere to the Truth in Lending Act and Regulation Z. Any materials found non-compliant could result in the temporary disablement of our partnership.
Updated 8 months ago