Affirm-developers

Compliance & guidelines

Ensure compliance and quality.

Overview

Affirm takes compliance very seriously. Your marketing and terms must comply with various regulations, which include the Truth in Lending Act, Equal Credit Opportunity ACT, and the CAN-SPAM Act.

To ensure compliance and quality, send all marketing materials including site banners, messaging, landing pages and email communications to the Client Success Team for review before deploying live on your site. Please allow 5 to 10 business days for this approval process.

Prohibited Businesses Policy

Affirm prohibits some business and business practices from using Affirm Services. Click the link below to review the list of prohibited businesses that are not eligible to use with Affirm:

Marketing disclosure

Some of your messaging may require adding disclosure information. This Marketing Compliance Guide describes when that disclosure is needed, where it should go, and what it should say.

Marketing assets

Click here for Affirm logos, buttons, and banners to use for branding and marketing purposes. We recommend using Affirm-hosted assets whenever possible to take advantage of our CDN's performance and to make sure that the images used are always up-to-date.

Please keep the following in mind when using our assets and brand:

  • Do not appropriate Affirm content or imagery, such as in advertisements or promotion, without consent
  • Do not mask or alter Affirm's brand by 'white-labeling' our service as an in-house financing program or by changing Affirm materials with different content, color, and design.

Regulations

Please review our list of prohibited businesses that are not eligible to use Affirm.

While not an exhaustive list of regulations that apply to Affirm or consumer financing, these are the most relevant ones to consider when presenting and communicating financing options to your customers.

Name

Summary

Applicable areas

Regulatory documentation

Truth in Lending Act (TILA)

You must be transparent and honest in how you present financing options.

Marketing, Affirm promotional messaging, custom financing programs

Federal Reserve site

Equal Credit Opportunity (ECOA)

You cannot discriminate against or selectively offer financing to individuals based on their personal details (age, location, sex, etc.)

Marketing, Affirm promotional messaging, product-level financing

FDIC site

CAN-SPAM Act

You must follow established requirements for commercial messages and give recipients the ability to stop receiving messages from you.

Email marketing

FTC site

Generally, it is unlawful to engage in any "unfair, deceptive, or abusive act or practice" when offering a consumer financial product or service. Regulators may view a representation, omission, act, or practice to be deceptive when it is material and misleads or is likely to mislead a customer. The representation, omission or act must be considered from the perspective of a "reasonable consumer." Acts or practices that may be deceptive include stating misleading cost or price claims, offering to provide a product or service that is not available, or omitting material limitations or conditions from an offer. Keep the following in mind:

  • Avoid statements that could create confusion about the fact that our loans are closed-end, installment loans. These include statements that suggest that Affirm financing is akin to a leasing arrangement or ongoing/revolving credit, like a line of credit or credit card.
  • Avoid statements that could suggest a "no strings attached" relationship when the customer would become contractually obligated to repay a loan, which may have an impact on their credit.
  • If specific credit terms are stated (e.g., 0% down), you must offer those terms to customers.
  • Promotional language must clearly and accurately convey material limitations or conditions on the terms or availability of products and services. These conditions may include promotional features, expiration dates, prerequisites for obtaining particular products or services, or conditions for canceling services.

Affirm encourages merchants to promote Affirm through email marketing campaigns, which must be compliant with the CAN-SPAM Act. The Act covers all commercial messages, which the law defines as "any electronic mail message, the primary purpose of which is the commercial promotion of a commercial product or service." Here are the main requirements (read the CAN-SPAM Act for more details):

  • Don't use false or misleading header information.
  • Don't use deceptive subject lines.
  • Identify the message as an ad.
  • Tell recipients your location.
  • Tell recipients how to opt out of receiving future email from you.
  • Honor opt-out requests promptly.
  • Monitor what others are doing on your behalf.

Businesses that violate FTC regulations may pay severe penalties to settle charges that are related to deceptive advertising. Affirm disables your account if you fail to comply with these regulations. Failure to comply may incur further legal and regulatory action from Affirm, your customers, or outside parties.

Some of your messaging may require adding disclosure information. This Marketing Compliance Guide describes when that disclosure is needed, where it should go, and what it should say.

Updated 28 days ago


Compliance & guidelines


Ensure compliance and quality.

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