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Merchant Help

 

Affirm Merchant Help

How to Process Affirm Transactions in Shopify

When a customer completes a checkout with Affirm as the payment method, Affirm authorizes a charge for the amount of the order. The charge enters a pending state on the customer’s Affirm account. Authorized charges expire if you do not capture them before the capture deadline, which is a period specified in your partnership agreement with Affirm. If you did not define your authorization timing requirements because of inventory, pre-orders, or shipping time in your onboarding form, please contact your Client Success Manager.

After Affirm authorizes a charge, you can perform the following actions on it in Shopify:

  • Capture
  • Void
  • Refund
  • Partial Refund

Capture

Capturing a charge does the following:

  • Charges the authorized amount to the customer’s Affirm account
  • Begins the customer’s billing cycle
  • Triggers the transfer process of funds from Affirm to the merchant

Merchants typically capture a charge after fulfilling the order. We recommend auto-capturing if you usually fulfill orders within 5 business days so that the customer receives their purchase before their first bill.

You can configure Shopify to auto-capture orders by setting Payment Authorization to Automatically capture payment for orders.

When a customer completes checkout with Affirm as the payment method, a new order appears in Shopify order your list. This charge appears in the customer's Affirm account with a Payment Status of Pending. To capture the charge:

  1. On the main page, click Orders
  2. Click on the order number

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  1. Click Capture Payment
  2. Click Accept

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Void

If you haven’t yet captured a charge, you can cancel its authorization by voiding it. Voiding a charge is irreversible and Affirm is unable to reinstate those funds.

Visit Shopify for information on voiding charges.

Refund

If you’ve already captured a charge, you can reverse it and refund the amount to the customer’s Affirm account. You can only process a refund within 120 days of capturing the charge. Refunding a charge is irreversible.

Visit Shopify for information on refunding charges.

Partial refund

If you’ve already captured a charge, you can reverse part of the charge and refund the specified amount to the customer’s Affirm account. You can only process a partial refund within 120 days of capturing the charge. Partially refunding a charge is irreversible.

Visit Shopify for information on refunding charges.