When a customer completes a checkout with Affirm as the payment method, Affirm authorizes a charge for the amount of the order. The charge enters a pending state on the customer’s Affirm account. Authorized charges expire if you do not capture them before the capture deadline, which is a period specified in your partnership agreement with Affirm. If you did not define your authorization timing requirements because of inventory, pre-orders, or shipping time in your onboarding form, please contact your Client Success Manager.
After Affirm authorizes a charge, you can perform the following actions on it in Shopify:
- Partial Refund
Capturing a charge does the following:
- Charges the authorized amount to the customer’s Affirm account
- Begins the customer’s billing cycle
- Triggers the transfer process of funds from Affirm to the merchant
Merchants typically capture a charge after fulfilling the order. We recommend auto-capturing if you usually fulfill orders within 5 business days so that the customer receives their purchase before their first bill.
You can configure Shopify to auto-capture orders by setting Payment Authorization to Automatically capture payment for orders.
When a customer completes checkout with Affirm as the payment method, a new order appears in Shopify order your list. This charge appears in the customer's Affirm account with a Payment Status of Pending. To capture the charge:
- On the main page, click Orders
- Click on the order number
- Click Capture Payment
- Click Accept
If you haven’t yet captured a charge, you can cancel its authorization by voiding it. Voiding a charge is irreversible and Affirm is unable to reinstate those funds.
If you’ve already captured a charge, you can reverse it and refund the amount to the customer’s Affirm account. You can only process a refund within 120 days of capturing the charge. Refunding a charge is irreversible.
If you’ve already captured a charge, you can reverse part of the charge and refund the specified amount to the customer’s Affirm account. You can only process a partial refund within 120 days of capturing the charge. Partially refunding a charge is irreversible.