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Affirm Merchant Help

Charge states

Here’s an overview of the different possible charge states for an order. Some e-commerce platforms or order management systems may not support all charge actions so be sure to check their documentation.

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Charge Status Description What Affirm Does Available Charge Actions
Authorized The charge is authorized. By default, the authorization expires after 30 days.
  • Generates Charge ID
  • Renders charge in merchant dashboard
  • Messages authorization to the customer
  • Capture
  • Void
  • Read
  • Update
Voided The charge is voided, or the authorization has expired. No further actions can be taken on this charge.
  • Messages customer that charge has been voided
  • Read
Captured The charge is captured, and the merchant will receive their funds. The user will begin payments 30 days after the capture.
  • Transfers funds to the merchant within 2-3 business days
  • Sends invoice to the customer for the first payment due in 30 days
  • Messages confirmation to the customer
  • Read
  • Refund
  • Update
Partially refunded The charge is partially refunded, and there is still a positive balance on the loan.
  • Withholds refunded amount from the next settlement
  • Messages refund to the customer
  • Read
  • Refund
  • Update
Fully refunded The charge is fully refunded, and there is a zero balance on the loan.
  • Withholds refunded amount from the next settlement
  • Messages refund to the customer
  • Read
Disputed A dispute is opened, and the charge is refunded.   None
Dispute refunded The dispute is resolved in the customer's favor, and the refund stays in effect.   None

 

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