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Merchant Help

 

Affirm Merchant Help

Getting Started with Affirm

 

This article is meant to give you and your team an overview of key points for getting started with Affirm. There are 3 main sections - each section is more relevant to either your Development, Operations or Marketing Team. Affirm Basics is meant to be general knowledge for anybody interacting with Affirm. 

Affirm Basics

Target Audience: Anybody interacting with Affirm

Integrate Affirm

Target Audience: Merchant Technical Team

Merchant Daily Operations

Target Audience: Merchant Operations, Sales and Customer Support

  • Affirm Merchant Dashboard
  • Dashboard allows you to process transactions, view, and schedule settlement detail
    • Transactional Processing
    • Capturing
    • Refund / Partial Refund
    • Depending on your integration, this is performed from your Order Management System or Affirm Merchant Dashboard
  • Important: You cannot issue store credit for Affirm transactions.  
  • Merchant Payment, Settlement and Reconciliation
  • Marketing Compliance: We take marketing compliance very seriously and custom marketing requires approval before it can go-live. Please see “Marketing & Compliance” section for more information.
  • Getting Help as a Merchant merchanthelp@affirm.com
  • Getting Help for your Customer
    • email help@affirm.com
    • Phone support only offered to those with an active Affirm loan, they can login to their Affirm account and phone number will be on the top right

Marketing & Compliance

Target Audience: Marketing & Legal Teams