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Merchant Help

 

Affirm Merchant Help

Identity Verification

On some applications, Affirm may need additional information about a customer to decide on a loan application. If we can’t verify a customer’s identity based on the information provided, we may prompt them to provide additional personal information. This step may include other checkout prompts including linking a bank account or asking for down payment.

When we ask a customer for identity verification information, they must enter their own information and ensure that the information is consistent to avoid setting off fraud alerts.

The steps are:

  1. Enter correct customer information

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  1. Enter a PIN

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  1. Enter identity verification information

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  1. Select loan terms

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  1. Enable autopay (optional)

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  1. Check that you've read the terms and click CONFIRM LOAN

After confirming the loan, the customer returns to the merchant's site, where they see a confirmation number that verifies their transaction. The customer also receives an email and SMS confirmation from Affirm.

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