On some applications, Affirm may need additional information about a customer to decide on a loan application. If we can’t verify a customer’s identity based on the information provided, we may prompt them to provide additional personal information. This step may include other checkout prompts including linking a bank account or asking for down payment.
When we ask a customer for identity verification information, they must enter their own information and ensure that the information is consistent to avoid setting off fraud alerts.
The steps are:
- Enter correct customer information
- Enter a PIN
- Enter identity verification information
- Select loan terms
- Enable autopay (optional)
- Check that you've read the terms and click CONFIRM LOAN
After confirming the loan, the customer returns to the merchant's site, where they see a confirmation number that verifies their transaction. The customer also receives an email and SMS confirmation from Affirm.