Skip to main content


Affirm Merchant Help

Identity Verification

On some applications, Affirm may need additional information about a customer to decide on a loan application. If we can’t verify a customer’s identity based on the information provided, we may prompt them to provide additional personal information. This step may include other checkout prompts including linking a bank account or asking for down payment.

When we ask a customer for identity verification information, they must enter their own information and ensure that the information is consistent to avoid setting off fraud alerts.

The steps are:

  1. Enter correct customer information

Screen Shot 2018-08-23 at 11.45.47 AM.png

  1. Enter a PIN

Screen Shot 2018-08-23 at 11.47.06 AM.png

  1. Enter identity verification information

Screen Shot 2018-08-23 at 1.02.40 PM.png

  1. Select loan terms

Screen Shot 2018-08-23 at 11.50.50 AM.png

  1. Enable autopay (optional)

Screen Shot 2018-08-23 at 1.20.27 PM.png

  1. Check that you've read the terms and click CONFIRM LOAN

After confirming the loan, the customer returns to the merchant's site, where they see a confirmation number that verifies their transaction. The customer also receives an email and SMS confirmation from Affirm.

Screen Shot 2018-08-23 at 12.44.50 PM.png

  • Was this article helpful?