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Merchant Help

 

Affirm Merchant Help

Downpayment

Sometimes we’ll approve a customer for a loan, but not for the full amount to cover the entire purchase. When this happens, we notify the customer that they’ll need to make a down payment. The customer must make the down payment at this time and can only use a debit card.

The steps are:

  1. Enter correct customer information

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  1. Enter a PIN

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  1. Select loan terms

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  1. Enter debit card information

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  1. Enable autopay (optional)

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  1. Check that you've read the terms and click CONFIRM LOAN

After confirming the loan with a down payment, the customer returns to the merchant's site, where they see a confirmation number that verifies their transaction. The customer also receives an email and SMS confirmation from Affirm.

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