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Merchant Help

 

Affirm Merchant Help

3. In-store Virtual Card Customer FAQs

These are a quick reference for customers when using Affirm’s In-store Virtual Cards. For all other questions, reference our consumer FAQs at https://www.affirm.com/faqs.

Before purchase
Does my Virtual Card work anywhere?
Your Virtual Card will only work at the store where you applied for it.
Can my Virtual Card be used at multiple locations, multiple times?
No, you can only use the Virtual Card towards the purchase for which you requested the loan.
How do I use a Virtual Card in a store?
When you use a Virtual Card in stores, show the card to the salesperson, tell them that you’re paying with a MasterCard, and ask them to key in the number just like a credit card.
Where can I find my Virtual Card number for reference?

There are two ways to locate your Virtual Card number after you’ve created it:

  • Affirm will send you an email and SMS confirmation with a link to your Virtual Card. Click the link and sign in to your Affirm account with your mobile number. After signing in, you will find an image of your card and loan details.
  • Sign in to your Affirm account at affirm.com/account and click on the relevant loan to find the card number in the “Loan Details” section.
Can I add more money to the card to meet to purchase amount? For example, my card value is $100, but my purchase is $150.

Yes, but only before making the purchase. Sign in to your Affirm account at affirm.com/account and click Edit Amount on the Virtual Card.

Caution: Clicking Edit Amount on a current Virtual Card cancels the card and your loan request so that you can request a new card and loan. We cannot guarantee that you will be approved for a higher amount and you may be declined for a larger purchase.

How can I cancel the Virtual Card if I changed my mind?
To cancel a Virtual Card, click the email or SMS confirmation link that was sent to you when you created the card. After signing in to your account, click the cancel button. Sales reps cannot cancel cards on your behalf. If you do not use your card within 24 hours, the card will expire, and no payment will be due.
After purchase
If I didn’t use the full amount on the card, will my loan terms be adjusted to my actual purchase amount?
No, any unused funds on your card are applied as an adjustment to the final payments on your loan. We do not adjust your loan terms to reflect total amount used towards the purchase.
If I didn’t use the full amount on the card, what happens to the funds I didn’t use?
Affirm will issue you a refund for any unused amount on the Virtual Card 3 days after completing your purchase.
Why does it take 3 days to see my refund?
We wait 3 days because it may take some time for merchants to process all the items in your order. If you receive a refund, your monthly payment amount will remain the same, and the refund will be applied to your final monthly payment(s).
If I return an item, when will the return/refund show on my account?
After you return an item, the refund should reflect on your Affirm loan within 3 business days after the merchant processes the refund.
If I return an item and the merchant credits the Virtual Card that was used to make the purchase, will that credit be applied to my monthly payments or can I use the credit toward another purchase?
Returning an item triggers a refund toward your Virtual Card. We will apply the refund as an adjustment to the final payments on your loan. You cannot use your refund cannot towards another purchase. To make another purchase, you must request a new loan to receive a new Virtual Card.