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Affirm Merchant Help

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Affirm offers Direct API and integrations with some of the most popular eCommerce platforms.

Please choose your platform below to see the relevant documentation:

FAQs

What is lease-to-own?

Lease-to-own means that your customer will make recurring lease payments for the use of the product(s) they have selected until the terms of the purchase are satisfied. There is no long term obligation to continue leasing, and they can return the product to Zibby at any time, with no further obligation other than for amounts already incurred. In addition, there are several options to acquire ownership of the product being leased. A Zibby lease offers flexibility that may make it more attractive than financing. At the end of the customer's recurring lease cycle, customers can choose to continue their lease with more recurring payments, purchase their product(s), or return their product(s). (normal wear-and-tear is accepted).

 

What does a customer need to apply?

  • A valid mobile number that can receive SMS.

  • A current, valid US address that is active with the USPS. (Please note that non-commercial, PO Boxes will not be accepted)

  • A valid Social Security or Taxpayer ID Number (ITIN).

  • A valid email address.

  • A valid credit or debit card to make recurring payments. (no prepaid or gift cards)

 

Will a customer’s FICO credit score be affected?

Zibby is a no credit required payment option and does not pull or impact the customer's FICO score information. Please review Zibby's most recent credit report disclosure here (Spanish).

 

What are the terms of a Zibby lease agreement?

Zibby’s auto-renewing leases are 12 – 18 months depending on the lease amount and state in which the customer resides. You can buy the products outright at any time, and a portion of every payment goes toward reducing the buyout price or return your item(s).

 

What items can be leased with Zibby? Are any items excluded?

Zibby allows a variety of durable goods and the items that support them to be leased. If a non leasable item is added to the cart at the time of checkout the customer will be responsible for paying for the item up front. 

List of Prohibited or non-leasable items:

  • Drones

  • Gift cards 

  • Firearms

  • Items requiring licensing 

  • Items requiring permanent installation that cannot be returned

  • Virtual goods  

  • Jewelry 

*Extended warranties, protection plans, delivery and installation charges can be included in the cart. These items will be amortized (broken out over time) over the life of the lease agreement. 

 

How are recycling fees handled?

Zibby is unable to add recycling fees into the lease agreement. Recycling fees should be configured during the integration process as a non leasable item. The fee would be paid upfront by the customer in addition to the $45 first payment. In the event the customer returned the item, the recycling fee would not be refunded to them.

 

What approval limits does Zibby offer?

Zibby’s lease limits vary for each customer. When pre-approved, the customer will be able to view their available lease limit by logging into their Zibby account on www.zibby.com. They will also receive a text message and an email that includes their approval limit. Pre-approval amounts may not be modified; however, they can be utilized for more than one lease up to the total pre-approved amount.

 

Can a customer have more than one Zibby lease at a time?

Yes, if the customer has available an approval limit they may have multiple leases open, as long as they remain in a current/ paid status in their existing Zibby lease(s)

 

How can a customer pay off early?

The customer can elect to pay off their product early. Zibby offers a 90 day early purchase option which allows them to pay off their lease within 90 days for only the cash price plus 5% and any applicable tax. The first payment of $45 will not be credited to the early payoff amount of the product, unless legally mandated.* If the customer does not buyout the lease within the 90 day early purchase option window, they will continue making recurring payments according to their lease term. The customer always has the option to buy out the item in subsequent months, at the price referenced in the early purchase option schedule contained in the lease agreement. 

Does Zibby charge an interest rate (Annual Percentage Rate)? No, Zibby offers a lease-to-own payment option. Customers are entering into an agreement to lease the product, with an option to own. The agreement is not a credit transaction. The monthly lease payment does not include an interest rate or APR and will not be used to calculate the lease amount. Zibby considers the following four factors when calculating the monthly lease payment:

  • The cash price of the product

  •  The state in which the customer resides

  •  The maximum number of months a customer can lease the product

  •  The state/city sales tax rate 

*CA offers a 3 month same as cash term with the $45 being credited to the buyout amount of the lease

 

Who is responsible for collecting sales tax? 

Zibby is responsible for collecting and remitting the sales tax to the local/state authorities for all transactions closed in the Zibby payment method (leasable and non-leasable). Zibby purchases the goods at the cash price in the cart, pre-tax, and the customer is charged sales tax on each lease payment.

 

Does Zibby have their own retailer portal?

Yes, Zibby does have a retailer portal. Admin login credentials will be provided when the integration is ready to go live. Zibby orders will be managed through this portal, not through the Affirm merchant portal.

 

Transaction Fees

Affirm merchants will be charged any applicable fees by Zibby based on their merchant agreement. For any additional questions please contact your Affirm representative.

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